Voxbone makes it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of Carriers.
Voxbone is the best-kept secret in cloud communications, but we're ready for our close up! That's where you come in. We need an Account Manager to join our merry band of misfits in our London office, taking our business development operations to the next level.
You will build and maintain effective long-term relationship with our customers in order to ensure their high level of satisfaction and to increase revenues and profits.
You'll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Hong Kong and Dublin.
Let's break it down…
Existing accounts development
● Serves as the primary interface for all products and services and create demands for the organisation’s products and services by raising their profile with customers
● Build business cases for new opportunities: Upsells and cross-sells Voxbone services to its existing client base
● Build rapport with customer by probing for needs, recommend appropriate solutions and follow-up its implementation
● Initiate and answer inbound/outbound sales calls directly from / to existing customers
● Successfully close deals in order to reach the sales targets
● Leads and Opportunities management
● Coordinate the delivery of the sale for technical compliance & acceptance
● Follow-up acceptation of agreement by legal department
● Liaise with stakeholders in all department in order to constantly understand Voxbone capabilities (SWOT)
Customer Retention
● Serve as the primary customer contact for sales and business issues of assigned accounts
● Develop ideas and initiatives to ensure customer loyalty
● Liaise with relevant departments in order to accommodate customers’ requests (customer’s advocacy)
● Ensure high level of customer satisfaction
New Customers management
● Liaise with Business Development managers in order to ensure smooth transition of management of account
● Present Voxbone’s procedure and tools to the new customers
● Provide support in the launch of the services and solutions
Deal making
● Negotiate externally and close deals in order to obtain:
➢ Long term commitment
➢ Profitable deals
➢ High success rate
Accounts follow-up
● Input and maintain activity reporting in CRM system and other relevant tools
● Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly
● Provide accurate and timely forecasts to sales management on customers requirement
● Escalations and follow-up of blocking points reported by customers to the right teams
