Kumon Europe and Africa develops every child’s potential, offering maths and English study programmes to more than 4 million students worldwide and over 680 franchised study centres across the UK. Staff at Kumon all share a passion for education and the desire to help children achieve their full potential. The work you do, no matter what your role, will make a real difference to developing students' abilities, and will help you to achieve your full potential too.
We are currently looking for a Franchise Executive to join our Franchise Recruitment team in West London. To handle and take responsibility for all inbound student recruitment calls, inbound and outbound franchise recruitment calls and all associated administrative and reporting processes.
For Franchise Recruitment enquiries, which make up 90-95% of the role, this is to include but not limited to answering questions and providing detailed and accurate information on Kumon and our franchise business.
The primary focus of this role will be to:
Engage, build rapport and support prospective franchisees, from their initial enquiry through to the point of signing their Franchise Agreement.
Be the first point of contact for all inbound and outbound recruitment calls from franchise candidates providing full, accurate and detailed information on Kumon and our franchise opportunities.
Focus on candidates who have the highest potential to be successful franchisees.
Nurture leads to re-engage applicants’ after their initial enquiry, when either a
suitable opportunity arises or at a time more convenient to them.
Accurately collate and log all caller details on to the Lead Management System.
Liaise with Franchise Recruitment Managers to ensure effective follow-up of
candidates and conduct post enquiry surveys to improve service levels.
The successful candidate must have:
A minimum of two years sales/customer services experience including making inbound/ outbound calls.
Excellent written and verbal communication skills.
Be able to build a rapport and working relationships with candidates both on the
phone and in person.
Be able to demonstrate the desire and passion to drive and achieve targets.
Have experience of working with stakeholders at all levels.
Be educated to A-level standard or equivalent.
Have an interest in developing children and a natural affiliation with education.
Aspire to develop within this role and within Kumon Educational Europe and Africa.
The interview process will consist of:
Initial phone interview with the hiring manager
If successful you will be invited to attend an orientation meeting/assessment day, in a
centre around the country, all expenses paid. The assessment day will not be solely
based on tests, but also presentations.
The final stage will be a face-to-face interview with the hiring manager and HR.
