Main purpose: We are recruiting for an Applications Systems Analyst to join our exciting and challenging Customer Service Team in Upminster. The Customer Service Desk operates in the UK and China and supports Uniserve’s applications and our customers in the UK and partners throughout the world. This role is responsible for ensuring that the applications are continually reviewed and used effectively among the Uniserve Group.
The IT department supports the Uniserve Group’s following applications:
- · One World
- · Email Outlook
- · Active Directory
- · Warehouse Management Systems
- · Freight Management Systems
- · Transport Management Systems
- · Accounts system
- · Delivery Management Systems
In this role you will be expected to:
- · Map and understand the business processes and applications and the respective business processes
- · Understand the business needs for the application and the varieties of the application’s offerings
- · Provide reports on application capabilities and user roles
- · Provide a process for testing a new application processes to perform integration testing prior to UAT
- · To work with the business to ensure UAT is carried out accordingly and gain business approval sign off
- · Research and integrate all application functionality
- · Build a library and document all application use and training material
- · Produce a check list of yearly updates and upgrades along with timelines for testing and implementation
- · Understand and translate training manuals into practical use
- · Work with management to prioritize business and information needs
- · Locate and define new process improvement opportunities
- · Advanced organisational skills with the ability to handle multiple assignments
