Job Description:

We are looking for a passionate Key Account Manager who will ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers (and identify new customers), connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers

• Build and maintain strong, long-lasting customer relationships

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment

• Assist with high severity requests or issue escalations as needed

Requirements

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

Notes

• Role based in Ruislip

• Travelling within the UK and parts of Europe will be required

• Report to the Head of Sales

Job Level: Mid-Senior Level

Start Date: 01/01/0000

Education Level: Unspecified

Industry:  Telecommunications

Function:  Management & Operations

Skills Required: