Job Description:

This role is located in the IOM Retail Estate reporting directly to the designated Business Support Manager.

The designated Business Support Manager will appraise the quality of work produced and/or performed by the incumbent

MISSION & PURPOSE

The mission and purpose of the Retail Pubs General Manager role is as follows:

 To lead a team of site staff, focusing on the delivery of operational excellence in every aspect of the business including people, customer, sales and profit.

 To make connections with people, motivating and inspiring them to achieve results.

 To deliver site profitability targets through the site team driving a sales culture and the achievement of required operational efficiencies.

 To develop talent and future succession amongst the site team to support current operational requirements and the future growth agenda.

 To actively seek customer and competitor insight in order to support decision making and the development of the brand proposition.

 To effectively demonstrate inspiring, motivational leadership by embracing the core values and behaviours of the business.

 To create a coaching, supportive environment where team engagement is seen as central to driving results.

KEY RESPONSIBILITIES & DELIVERABLES 

 Responsible for maintaining a fully resourced team in your site, through effective talent and succession planning and including high quality recruitment.

 Driving towards results by enrolling the commitment and buy-in of others in order to achieve ongoing business objectives and achieve continuous improvement in knowledge, quality and service delivery.

 Ensure company training programmes and compliance requirements are fully implemented including the thorough induction of whole site team.

 Assist, support and deliver FLOW within your site.

 Ensure regular feedback and information is provided to your whole team including regular 1:1’s, team meetings, coaching and mentoring and regular cascades of company information.

 Build and maintain a “high performance culture” within your team through inspirational leadership, effective performance management, communication and coaching.

 Responsible for the implementation of HR policies and procedures at site level which comply with the Company’s statutory obligations.

 Ensure best practice is shared within your site ensuring all talent and skills are maximised.

 Build effective and proactive relationships with your support centre teams, sharing knowledge and ideas as well as seeking feedback as required.

Financial Planning & Management

 Identify opportunities and suggest strategies to drive sales in your site

.  Assist your Business Support Manager to develop an annual business plan that drives profitable sales for your site.

 Manage the P&L for your site to deliver profitable sales growth.

 Ensure labour costs, cash control, consumable spend and margins on food and drink is compliant with business expectations. Balance any promotional activity with cost implication.

Operational Planning & Management

 Ensure that you are conversant and compliant with the usage of the systems within the business.  Responsible for all accounting procedures and cash handling for the site, ensuring accounts records are completed accurately in a timely manner and income is kept secure and banked appropriately.

 Responsible for maintaining appropriate stock levels within the site whilst keeping on site stock secure and accounted for as per operational requirements.

 Deliver consistent operational excellence and brand standards within your site in the management and delivery of internal and external products and services.

 Clear and efficient communication, sharing and cascading information in a timely manner, explaining not just the “what” but also the “how” and “why” benefits of activities and processes.

 Maintain awareness of the local market place and competitors.

 Resolve customer complaints, identify and implement appropriate actions to prevent recurrence.  Ensure all legal requirements are met for our customers and teams.

 Ensure a high quality environment is maintained through both cleanliness and timely repairs.

 Ensure compliance with all aspects of Health & Safety and Food Safety, highlighting any immediate or on going risk and taking appropriate action

  Maintain cellar equipment in line with property teams, dealing efficiently with any enquiries, training or install programs where required.

Product Quality & Development

 Drive food and drink quality and offer through a sound, effective understanding of food production along with regular quality checks, feedback and coaching.

 Keep up to date with industry news, local and national trends as well as the developing propositions of competitors.

 Embrace change and assist with additional projects such a menu launches, seasonal activity and refurbishment works that will continually develop the business.



PERSON SPECIFICATION & BEHAVIOURS

 Demonstrable passion, enthusiasm and determination for achieving business objectives and the drive to deliver results with a sense of urgency in a fast paced environment.

 Able to multi task and manage a variety of activities occurring simultaneously.

 Able to inspire and motivate others, engaging the commitment of your team.

 Operate a collaborative approach by adopting a persuasive “selling” rather than “telling” style of leadership.

 Sustain optimism, drive and emotional resilience in the face of short term problems and set backs  Excellent capacity to build and maintain relationships externally and internally within the business.

 An impactful communicator who is extroverted, warm, enthusiastic and empathetic.

 Commercially astute and confident in understanding financial information. Able to interpret data and information to provide focus and drive action.

 Ability to take a broad based view of issues and events and possesses an understanding of their longer-term impact or wider implications.

 Ability to influence or persuade others to gain acceptance, agreement or commitment to new ideas and approaches.

 Self aware, understands own and others strengths and development areas.  Sound judgement skills around operational focus and people.

EXPERIENCE, EDUCATION, TYPICALLY

 Must have the Manx Licensing Certificate and be approved by the Isle of Man Courts to become a Designated Official.

 Previous demonstrable experience within the licensed trade.

Job Level: Associate

Start Date: 01/01/0000

Education Level: 

Industry:  Food & Beverages

Function:  Management & Operations

Skills Required: