Shelley Greenacre
Client Support Manager (1)
Job Description:
As a Times top 50 fastest growing company, we also offer endless opportunities for progression through our internal fast-track programmes across the UK and in North America. So if you’re looking to take the next step to a bold, exciting company with valuable incentives and real career prospects, we want to hear from you.
Responsibilities:
- Liaising with clients on a day-to-day basis by telephone and email
- Implementing business strategy to meet client retention target
- Adopting key service values to ensure clients receive the highest standards of customer care
- Booking appointments with clients and managing the diaries of our on-the-road Heads of Client Support
- Managing a customer support database on a day-to-day basis
- Liaising with key departments to maintain strong communication channels
- Gaining a high level of knowledge of our products to maximise effectiveness in client retention
Skills, knowledge and experience required:
- Effective personal organisation – a self-starter with drive, ambition and creativity
- The ability to build valuable relationships, both internally and externally
- Planning, presentation and negotiation skills, coupled with excellent written and oral communication
- Excellent levels of attention to detail
- Ability to work under pressure, with a constantly positive outlook when being faced with complex client issues
- Expertise with all standard PC software and CRM databases
Internal relationships:
Client Services, Client Support, Heads of Client Support