Job Description:

Our Vision: to be MAD about MICE

Our Culture:

• Loyalty: Engage to create long standing relationships, build customer loyalty so that they want to come back.

• Convenience: Make customer journey perfect at every level, from proactive selling, ease of booking, enquiry handling, to after-event
• Delivery: Memorable F&B experience, Genuine friendly service with attention to details

Job Aim:

To develop the conference and events sales team to effectively manage and convert C&E enquiries. Through proactive sales activity, deliver planned revenue targets and gain competitive advantage for the hotel.  A key focus is required on customer relationships, maximising all revenue opportunities and attention to detail.

This will be achieved by:

• Management and development team skills
• Effective time management for the team
• MICE Pro active sales strategy
• Demand and pricing strategy
• Meticulous administration skills
• Effective communication skills
• Accepting responsibility to make a difference

Key Accountabilities:

1. To effectively create and use the C&E pro active sales and marketing strategy document
2. To manage the effectiveness of the office through staffing hours and time management
3. To provide an excellent customer journey measured through BDRC 
4. Account management for key accounts
5. To increase enquiry levels and conversion statistics
6. To provide as an office exceptional communication skills through in person, through telephone calls, emails and RFPs
7. To manage appointments and show rounds in line with business needs
8. To arrange and host open days / evenings / FAM trips and wedding shows
9. To handle customer feedback
10. To complete customer, company and source profiles to the company standard within Opera Sales and Catering to ensure data integrity.
11. Effective use of Opera Sales and Catering manage, chase and convert all C&E enquiries
12. To effectively use daily and weekly task list in line with company standard.
13. To produce and maintain your calendar of events.
14. To understand all MICE reports
15. To host effective show rounds of the hotel
16. To ensure best practice is adhered to at all times
17. To adapt / embrace quickly and efficiently changes in the business  

Key Measurements

1. MICE targets
2. Health check Audits
3. BDRC results
4. MICE sales and marketing strategy
5. 10% growth on enquiry levels YOY
6. Activity management
7. Wedding pace
8. Christmas pace 
9. Reduced customer complaints
10. Attendance and achievement of Required Training courses
11. Conduct / Behaviour while representing the company
12. Relationship with others in team

Personal Specification

1. PC Literate
2. Knowledge of Opera Sales and Catering desirable
3. Self motivator
4. Works in a calm, organised and focused manor
5. Team player
6. Excellent Communication Skills
7. Highly organised/strong eye for detail
8. Ability to prioritise and work to deadlines
9. Flexible to change and ability to motivate team to adapt
10. Knowledge of local MICE Market desirable
11. Strong enquiry handling and negotiation skills
12. Ability to handle feedback

Key Relationships

1. Internal hotel team 
2. Central support team
3. Accor sales teams

Job Level: Mid-Senior Level

Start Date: 01/01/0000

Education Level: Unspecified

Industry:  Hospitality & Catering

Function:  Hospitality, Events & Catering

Skills Required: