Shelley Greenacre
Junior Client Support Executive (1)
Job Description:
Remuneration
We also operate a company pension scheme, profit-related bonus scheme,
and have a number of other benefits including access to cycle to work
scheme, discounted local gym membership, and flexible working
arrangements.
About the company
Our Culture From our offices in London, New York and Asia, operate in
the innovative and exciting HR Technology market. Around the world
businesses are investing in technology to improve how they attract and hire
talent, and our ambition is to continue to be one of the leading technology
providers, helping our customers hire the best talent possible. We are proud to list some of the world’s most innovative recruiters like JP Morgan, Morgan Stanley and Marks & Spencer among our customers.
We have a terrific culture where people work hard in a friendly environment, and you are encouraged to excel and grow your career. We foster a creative and inventive environment with a truly exciting product to work with. It’s an exciting time to join our growing business, so we’d love you to take a look at what we have on offer and come and join a company that still has an entrepreneurial spirit at its core!
The role
This is an exciting entry level position into the world of IT for a proven hardworking, dedicated individual. As a Junior Support Executive, your primary role will be to provide technical support to candidates applying to our broad array of clients.
You will be based in our Wimbledon Park office and be part of the Client
Services team, who support and train our clients. You will be provided with
training and will be able to build a career in the exciting HR Technology
sector.
Key responsibilities:
• Resolve a minimum of 60 candidate queries a day
• Investigate and escalate issues with the candidate interface
• Identify changes that would improve the candidate experience and reduce
queries.
Levels of Contact
• you will be working primarily with 1st / 2nd Line Client Support teams based in London, Business System Analysts and the Technical team.
Key skills & experience
• This role would suit a school leaver with a demonstrable interest in IT. This
can be demonstrated via qualifications taken or through evidence of
technology/IT activities outside of education
• Previous Customer Service experience
• Possess excellent written communication skills
• Able to work efficiently
• Excellent analytical, problem solving and multi-tasking skills
• Excellent customer facing skills
• Strong team working skills
• Passionate about technology
• Proficient in Microsoft Excel, Word and outlook.