Astral Recruitment
Assistant Manager (1)
Job Description:
Job Title:? Assistant Manager
Responsible to:?? Operations Manager (OM)
Responsible for:?? 1887 restaurant and The Torridon in the absence of OM
Scope and general purpose
To assist the OM with the efficient day to day running of the hotel by your management of the property, guests and team. Key accountabilities: efficiency, financial, team, excellence
1. To develop a positive company culture that ensures a motivated and productive team. To ensure that the company core values, behaviours and attitude, Quality, Ownership and Team are an integral part of the department and administered at every level.
2. To achieve best possible staff performance in all departments by organising efficient training, monitoring performance and personally becoming involved in staff development, to ensure they perform at Torridon Best.
3. To ensure that guidance, assistance and supervision is given to the Restaurant, Bar and Front of House departments and assist to ensure that the highest possible level of guest service is offered in each department and exceeded wherever possible.
4. To monitor and control a quality control audit within your departments to ensure the highest level of service at all times.
5. To assist with work rotas for departments to ensure that adequate levels of service are delivered and sufficient to requirements.
6. To organise and assist staff and departmental meetings and contribute and communicate effectively to ensure meetings are productive, report to directors and manager as necessary.
7. To manage and monitor stock including whisky, wet stock, glassware, crockery, cutlery restaurant supplies and office supplies to ensure that each department operates at maximum efficiency.
8. To ensure that all guest complaints and queries are dealt with efficiently and actions given to directors & manager and that a process of continuous improvement is in place.
9. To ensure compliance with health and safety regulations for you, Staff and guests to the hotel. and ensure that your departments are managed effectively to meet legislative requirements.
10. To regularly monitor competitors and be aware of current policies, practices and trends in order to ensure a continuous process of improvement.
11. Assist with the monitor of room occupancy levels and sales targets on a monthly basis to achieve best possible company results.
12. To assist and monitor the Green Conscious initiatives within the company and assist to improve environmental practices.
13. Any other duties that may be required for the overall benefit of the company within range of skills of the job holder.
Management will provide additional training where appropriate.
JOB SPECIFICATION
As a leader of the organisation we expect you to be a top performer. You will exhibit exceptional performance, delivery and service, quality and control. You will proactively develop and implement continuous improvement and you will be a role model for the team. You must be able to demonstrate the following Torridon Best Behaviours:
? Role models
? Never give up
? Always does their best
? Admits their mistakes
? Loves hospitality
? Goes the extra mile
? Communicates confidently
? Paints a clear picture
? Constructively disagrees
? Communicates upwards honestly
? Knows their audience
? Generates ideas
? Consistent
? Anticipates others needs
? Goes out of their way to be helpful
? Is charming to people
? Sets the tone for the group
? Cares about other peoples happiness
? Has presence