Shelley Greenacre
Customer Success Manager (1)
Job Description:
We are looking to add an enthusiastic and driven Customer Success
Manager to join our diverse client team of bright and energetic people in
our Birmingham office. Are you obsessed with maintaining excellent
customer relationships and helping them optimise their program? If so, read on!
WHAT YOU WILL DO?
Relationship Building – make certain that the good reputation of
the client is maintained with clients; promote a positive working attitude
within the Customer Success team.
Analytical Thinking – interpret data and application of themes to the
client’s business.
Client Communications – assist with and conduct project reporting
and executive presentations; ongoing account dialogue to drive the use
of, and loyalty to the Clients system.
Customer Support – resolve all client and customer issues in an
expedient and satisfactory manner.
Project Management – identification, estimation and prioritisation of
tasks required to deliver first class customer service.
System Functionality – ensure the system meets or exceeds all
operating and functional standards; ensure the system achieves the
client’s business objectives.
Supplier Management – coordinate and communicate with internal
and external suppliers to enable full project delivery.
WHAT YOU SHOULD HAVE?
Degree with demonstrated analytical abilities
Previous comparable experience 2+ years
Have experience of retail or hospitality sectors (Head Office, in field or
supplier)
Excellent time-management and organisational skills
Ability to work in a changing and fast paced environment
Ability to prioritise and multi-task
Strong technology skills including Microsoft Office Suite (Excel, Word
and PowerPoint)
Superb communication and presentation skills
Previous Account or Project Manager experience
Exceptional client relationship skills
Excellent attention to detail
Enthusiastic and motivated self-starter
Ability to multi-task and prioritise
Salary 30,000.00 - £45,000.00 Per Annum
To apply please email your CV and we will be in touch within 48hrs via Phone or email.